Legal

Cancellation and refund policy

For customers

Last updated 7 October 2026

1. How it works

You do not pay anything when you book. You pay the driver directly at the end of the trip, by UPI or in cash. Because nothing is charged in advance, cancelling a booking usually costs you nothing.

2. Cancelling a booking

  • Before the trip starts: always free, whether or not a driver has been assigned or has arrived. You can cancel from the trip screen in the app. If you can, please cancel early so your driver can take another trip.
  • Once the trip has started (after the start PIN), it can't be cancelled. It can be ended at any time, and you pay for the time actually driven, with the minimum booking time shown in the app.

3. If we or the driver cancel

If we can't find a driver, or a driver has to cancel, you are not charged anything, and we're sorry for the trouble. We will try to assign another driver, or you are welcome to book again.

4. If you think the fare is wrong

We're sorry if something doesn't look right. Please let us know as soon as you can, ideally the same day:

  1. Open the trip in the app and choose Help.
  2. Select the trip and tell us what you think is wrong, for example the time driven or the return charge.
  3. Our team will check the trip record, including the start and end times and the route, and reply in the app.

If we find that the fare was wrong, we will correct it and ask the driver to adjust what you owe or to return the difference.

5. Refunds

Because you pay the driver directly, Vandod does not hold your money. If you paid the driver and it is agreed or decided that you should get money back:

  • the driver returns the amount to you, by UPI or in cash, and we help make sure it happens; or
  • where that isn't possible, Vandod will arrange the refund with the driver and keep you updated in the app.

We decide on a refund after looking carefully at the trip record. This does not limit any right you have under the law.

6. Contacting us

The fastest way to reach us is the Help section in the app, where you can pick a trip and tell us what happened. You can also contact us directly:

  • Phone: +91 88488 11812
  • WhatsApp: +91 88488 11812
  • Email: admin@vandod.in
  • Support hours: 24 hours a day, every day
  • Registered office: 2593-5, CC 55, 1st Floor, Bose Nagar, Kadavanthara, Ernakulam, Kerala 682020